Changes to Disney Guest Assistant Card Coming Soon


For those of you who are familiar with the Disney Guest Assistant Card, you might want to be prepared for the upcoming changes. Disney has always been committed to accommodating Guests with disabilities and wanted you to know about the upcoming changes.  On October 9th, Disney will be replacing the Guest Assistance Card with a new Disability Access Service Card.

We personally don’t have much experience with the GAC, so I’m not able to elaborate on the current program. Also, Disney hasn’t released exactly what the new program will entail. I will keep you up to date as more information comes in.

Until then, here’s an update from Disney about the program:

How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.

Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.

Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.

Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).

 Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.

What should Guests do if they have concerns? 
Guests should contact Guest Relations to discuss their assistance needs.

Are you someone who uses the current program? What are your thought? How will this affect you?

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